Manual in terms of section 51 of the Promotion of Access to Information
Act 2 of 2000 ("PAIA"), as amended by the Protection of Personal Information Act 4 of 2013
("POPIA") · Last updated: 15 July 2026 · Version 1.0 (draft for review)
1. Introduction
This manual is published by Isago Architecture CC
(Registration No 2007/090302/23) ("Isago"), a private body as defined in PAIA. PAIA gives
effect to the constitutional right of access to information held by another person that is
required for the exercise or protection of any rights. This manual explains what records
Isago holds and the procedure for requesting access to them, and describes how Isago
processes personal information as required by POPIA.
2. Company and contact details
Registered name: Isago Architecture CC
Registration number: 2007/090302/23
VAT number: 4510238548
Johannesburg studio: 200 Cumberland Avenue, Bryanston, Johannesburg 2191 · Tel 011 463 7911
Mafikeng office: 21 Emerald Street, Riviera Park, Mafikeng 2745 · Tel 018 381 6762
Postal address: PO Box 67456, Bryanston 2021
Website: www.isago.co.za
Email: info@isago.co.za
3. Head of the private body and Information Officer
Head of the private body / Information Officer: Natalie Gettliffe (Managing Member)
Requests under PAIA and questions about this manual must be directed to the Information
Officer at the contact details above.
4. The Information Regulator's Guide (section 10 of PAIA)
The Information Regulator has published a Guide, in all official languages, on how to use
PAIA. It contains the information a person needs to exercise their rights under PAIA and
POPIA. The Guide is available from the Information Regulator:
JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
enquiries@inforegulator.org.za ·
inforegulator.org.za
5. Records automatically available
The following records are automatically available without a formal PAIA request: the
content of this website (including project, services and studio information), marketing and
practice profile materials, and this manual and our
Privacy Policy.
6. Categories of records held by Isago
- Statutory and company records — founding statement / incorporation documents,
registers, resolutions, statutory returns;
- Financial records — annual financial statements, tax and VAT records, asset
registers, banking records, invoices;
- Personnel and employment records — employment contracts, remuneration and
leave records, disciplinary records, statutory employment returns;
- Client and project records — appointment and fee agreements, drawings, plans,
specifications, reports, project correspondence, municipal submission records;
- Operational and commercial records — supplier and consultant agreements,
insurance records, professional registration records;
- Personal information — as described in our
Privacy Policy.
7. Records held in terms of other legislation
Records are kept in accordance with, among others, the following legislation:
- Close Corporations Act 69 of 1984 / Companies Act 71 of 2008 (as applicable)
- Income Tax Act 58 of 1962 · Value-Added Tax Act 89 of 1991 · Tax Administration Act 28 of 2011
- Basic Conditions of Employment Act 75 of 1997 · Labour Relations Act 66 of 1995 ·
Employment Equity Act 55 of 1998
- Unemployment Insurance Act 63 of 2001 · Compensation for Occupational Injuries and
Diseases Act 130 of 1993 · Occupational Health and Safety Act 85 of 1993
- Architectural Profession Act 44 of 2000 · National Building Regulations and Building
Standards Act 103 of 1977
- Electronic Communications and Transactions Act 25 of 2002 · POPIA 4 of 2013
8. How to request access to records
- Complete the prescribed request form (Form 02 — Request for Access to Record of
Private Body, available from the Information Regulator's website) and submit it to the
Information Officer at the contact details above;
- Identify the record requested, the right you seek to exercise or protect, and why the
record is required for that right;
- Pay the prescribed request fee of R140 (per Annexure B of the 2021 PAIA
Regulations). No request fee is payable by a person requesting their own personal
information ("personal requester"). Access and reproduction fees per Annexure B may
apply, and a deposit may be requested for large requests;
- Isago will decide on the request within 30 days of receipt, which period may be
extended once by up to 30 days where permitted by PAIA;
- Access may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA — for
example, protection of third-party privacy, confidential commercial information, or
legally privileged records. Reasons will be given for any refusal.
If a request is refused, the requester may lodge a complaint with the Information
Regulator (PAIAComplaints@inforegulator.org.za,
or via the eServices portal at
eservices.inforegulator.org.za)
within 180 days, or apply to a court.
9. Processing of personal information (POPIA)
As required by regulation, this manual records that Isago processes personal information
as follows:
- Purposes: responding to enquiries; providing architectural, consulting and
project management services; and administration, accounting and legal compliance;
- Categories of data subjects: clients and prospective clients, employees and
candidates, suppliers, consultants and website users; categories of information:
names, contact details, project information, employment and financial information
reasonably required for the purposes above;
- Recipients: service providers (operators) such as hosting, form-processing and
email providers; professional advisers and project consultants; regulators and
authorities where required by law;
- Cross-border transfers: limited processing by service providers with servers
outside South Africa, subject to section 72 of POPIA;
- Security measures: appropriate, reasonable technical and organisational
safeguards, including access control, confidentiality obligations and secure storage.
Data subject rights and how to exercise them are set out in our
Privacy Policy.
10. Availability of this manual
This manual is available on this website, at our Johannesburg and Mafikeng offices during
office hours, and on request from the Information Officer. It will be updated whenever there
are material changes.
